Terms of Service

1. GENERAL RENTAL CONDITIONS

1.1 To rent a car, the CLIENT must possess a national and/or international driving license valid for at least 18 months and present an original identity document and a valid credit card issued in their name. For Premium class cars, the CLIENT must hold a national and/or international driving license valid for at least 24 months.

1.2 If the CLIENT has a license in an alphabet other than Latin and legislation requires an international license, the CLIENT is obliged to have such a license. The LESSOR is not responsible for the validity of the international driving license. Any damages to the LESSOR resulting from the lack or invalidity of the international driving license will be the exclusive responsibility of the CLIENT.

1.3 To rent and drive a car under standard conditions, the minimum required age is 21 years, and 23 years for Premium class cars. Additionally, both the primary driver and additional drivers must hold a valid driving license for at least 18 months to rent a car under standard conditions and 24 months under Premium conditions.

1.4 Each rented car can be driven within Romania without mileage limits, except when the car is rented for less than 3 days, in which case there is a daily limit of 300 km/day. (The Parties have read, understood, and expressly accepted this contractual clause). Outside Romania, the rented car can be driven with a limit of 300 km/day regardless of the number of rental days. For exceeding the daily mileage limits, a fee of 10 Euro + VAT/100 km will be charged. (The Parties have read, understood, and expressly accepted this contractual clause).

2. PAYMENT/RESERVATION OF THE CAR:

2.1 Rates include: RCA Insurance (Auto Civil Liability Insurance), Road Tax, Car Maintenance Assistance, appropriate tires depending on the season (winter tires and summer tires), and 24-hour technical support. Rates are expressed in EURO and calculated based on the class, model, and rental period.

2.2 The rate does not include: fuel costs, road taxes (other than the included Road Tax), any fines received for violating public road rules and national legislation, bridge tolls, airport parking fees, etc. These costs are borne by the CLIENT. Any fine incurred during the car rental period will be charged directly to the CLIENT according to the agreed contractual conditions of this Rental Agreement, with an added administration fee of 50 Euro. (The Parties have read, understood, and expressly accepted this contractual clause).

2.3 Full payment can be made in advance by bank transfer or at the time of signing the Rental Agreement by credit card (VISA, MASTERCARD) in RON, calculated at the BNR sale exchange rate + 2% on the day of payment. Cash payment can be made in exceptional situations only with the express consent of the LESSOR. (The Parties have read, understood, and expressly accepted this contractual clause).

2.4 A car reservation is considered confirmed only after the LESSOR's acceptance, following the availability check and verification of the driver's (CLIENT'S) eligibility based on the documents submitted by email/WhatsApp/message/any other electronic communication means.

2.5 The reservation will be confirmed for a class/category of car, not for a specific car. Efforts are made to allocate the reserved car from the fleet according to the CLIENT's requirements. If at the time of delivery a car from the confirmed class/category is not available, a similar car or one from the next higher class will be provided to the CLIENT at no additional cost. If neither of these options is available at the time of delivery, the LESSOR will provide an available car from its fleet to ensure the CLIENT's mobility.

3. DELIVERY/EXTENSION/RETURN OF THE CAR:

3.1 Car deliveries are made at the LESSOR's locations or at a location communicated by the CLIENT for an additional cost. On request and depending on availability, the reserved car can be delivered directly to the airport. For deliveries made at the airport, we provide a free shuttle bus service for all clients, from the Departure Terminal to the nearby location and vice versa.

3.2 The rented car will be handed over with a certified copy of the registration certificate (registration card) to prevent any illegal activities.

3.3 The car owner undertakes to provide any institutions and/or state authorities, upon request, the original registration certificate (registration card) within 48 hours of the official request.

3.4 The car is delivered in good working condition, clean and sanitized, without defects or damage to the body or interior, other than those recorded in the Car Delivery/Return section.

3.5 The CLIENT acknowledges and verifies the condition of the car before signing the Rental Agreement, and any complaints regarding its condition must be made at the time of delivery and recorded in the Observations section; the CLIENT will be fully responsible for any damages to the car not mentioned. No complaints/objections will be accepted after delivery regarding the car's condition. (The Parties have read, understood, and expressly accepted this contractual clause).

3.6 The CLIENT agrees to return the car along with all documents, keys, accessories, and equipment in good condition (as received), at the agreed location and date specified in the Rental Agreement. No complaints/objections will be accepted after delivery regarding the car's condition. (The Parties have read, understood, and expressly accepted this contractual clause). 3.7 Any delay in returning the car beyond the specified time in the Rental Agreement will be considered as the CLIENT illegally possessing the car, and the LESSOR may recover it by own or legal means, or report it to the police as theft. An exception is if the CLIENT notifies in writing/by phone their intention to extend the rental period, in which case they are obliged to make the payment for the new rental period before the ongoing rental period expires.

3.8 The extension of the Contract is possible only with the consent of the LESSOR. The CLIENT's request for an extension must be sent in writing to the email address on the LESSOR's website or by phone at +40740976594 at least 24 hours before the agreed rental period expires. The communicated rate for the rental corresponding to the extension must be paid at least 12 hours before the extension period begins. The LESSOR may modify its commercial offer, specifically the types and amounts of tariffs, updating this information and communicating it to the CLIENT at the time of the extension request. The CLIENT is free to decide whether to take advantage of the commercial offer and extend the contractual period under the new conditions or not. In any case, the CLIENT understands that any modification of the contractual period can only be made under the commercial conditions that are part of the LESSOR's new offer at the time of the request.

3.9 If the extension request can be accepted, the LESSOR will confirm to the CLIENT the possibility of extending the contractual period by sending the additional act for signing, as well as the corresponding invoice. If the CLIENT is unable to return the signed additional act to the LESSOR in a timely manner, the Contract will be considered extended based on the confirmation of the receipt of the rent corresponding to the extension period, according to the rate communicated by the LESSOR.

3.10 If the LESSOR has not confirmed to the CLIENT the possibility of extending the Contract or if the CLIENT has not paid the rent corresponding to the extension period according to the rate and within the term communicated by the LESSOR, the rental Contract will not be considered extended, and the CLIENT is obliged to return the Vehicle at the initially agreed term. Otherwise, the LESSOR is entitled to report the matter to the Police Authorities.

3.11 If, at the end of the rental period, the CLIENT does not return the Vehicle on the return date, i.e., the last day of the rental Contract duration, the LESSOR reserves the right to repossess the vehicle without the CLIENT's consent, without implying any other obligations from the latter even if the CLIENT is not present or does not agree with the return of the rented property.

3.12 To avoid any doubt, the CLIENT declares that, in this case, the provisions of art. 1810 of the Civil Code regarding tacit relocation do not apply and it will not be considered that a new rental period has started. (The Parties have read, understood, and expressly accepted this contractual clause).

3.13 The delivery and return of the Vehicle will be carried out during working hours: Monday-Sunday, between 09:00 AM - 6:00 PM. If Delivery or Return takes place outside these hours, a fee of 12.6 Euros plus VAT (15 Euros, VAT included) will be charged for Delivery/Return outside working hours. (The Parties have read, understood, and expressly accepted this contractual clause).

3.14 Returning the Vehicle to a city other than the one where it was delivered is possible only with the written consent of the LESSOR and depending on relocation availability. For this service, a One Way Rent relocation fee will be applied depending on the city where the Return is to be made and the city from which the rental was made.

4. VEHICLE USAGE:

4.1 The CLIENT assumes full responsibility (contraventional, civil, and criminal) for non-compliance with the contractual provisions stipulated in the rental Contract and the legislation in force at the time of signing it.

4.2 The CLIENT undertakes to drive the Vehicle respecting all legal provisions regarding the driving of a vehicle on public roads and expressly accepts and declares that the Vehicle will not be used: a) in contradiction with traffic, customs, legal rules, etc.; b) for the transport of passengers or any kind of goods for a fee or to push or tow any other vehicle, trailer, or other object; c) while the driver of the Vehicle is under the influence of alcohol, drugs, or any other prohibited substances; d) in any kind of race, test, contest, off-road, as a driving school car or for hunting activities or any illegal activity; e) on roads signposted as closed to public traffic, loaded over the maximum allowed weight, or over the maximum number of passengers specified in the car registration certificate; f) in flooded areas or when crossing watercourses; g) in any other situations that may harm the LESSOR.

4.3 The Vehicle will be used exclusively on the territory of Romania, crossing the border being possible only if the LESSOR gives written consent through a document expressly stipulating this, by paying a fee between 100 and 250 Euros plus VAT. (The Parties have read, understood, and expressly accepted this contractual clause).

4.4 If the vehicle is used outside the borders of Romania without the written consent of the LESSOR, the contract will be terminated automatically, without notice and without court intervention. The use of the vehicle will be considered theft and will be reported to the competent police authorities. The LESSOR reserves the right to charge a fee of 300 EUR/day plus VAT until the vehicle is recovered. Outside the territory of Romania, the CLIENT does not benefit from roadside assistance, therefore, this service is not included in the rental cost. The cost of repatriating the vehicle to the border of Romania will be borne exclusively and entirely by the CLIENT. (The parties have read, understood, and expressly accepted this contractual clause).

4.5 The Vehicle can only be driven by the signatory of the rental Contract or by the additional drivers specified at the time of signing the contract. Non-compliance with this clause entitles the LESSOR to claim damages from the CLIENT, and the CLIENT agrees to pay the LESSOR damages amounting to 1000 Euros plus VAT. (The Parties have read, understood, and expressly accepted this contractual clause).

4.6 The CLIENT will under no circumstances leave the doors, windows, trunk, or the vehicle itself open and will never leave the keys inside the Vehicle. Non-compliance with this clause will attract the CLIENT's sole responsibility for any damage caused.

4.7 In case of malfunction or any other damage, the Vehicle must be repaired by an authorized service designated by the LESSOR, only with the knowledge, consent, and according to the instructions of the LESSOR. Any repair carried out without the LESSOR's approval entitles the LESSOR to claim damages from the CLIENT for any damage caused to the Vehicle, but not less than 1000 Euros plus VAT.

4.8 The CLIENT cannot under any circumstances sell, rent, or guarantee with the Vehicle. Non-compliance with this clause will attract the CLIENT's responsibility for any damage caused. 4.9 In case of accident/incident or malfunction, the CLIENT has access to the NON-STOP Technical Assistance phone number 0040740976594 and is obliged to inform the LESSOR without delay, who will assist and provide the necessary instructions.

5. INSURANCE/LIABILITIES:

5.1 The Vehicle is insured for damages caused to third parties for the period mentioned in the rental Contract. By signing the rental Contract, the CLIENT accepts the insurance terms and conditions with a deductible (Collision Damage Waiver - CDW) outlined in Sections 4 and 6, reducing, regardless of the responsible party for the insured event, the financial liability to a mandatory minimum amount for the theft or damage of the rented Vehicle. The mandatory minimum amount is equivalent to the deposit subject to Section 6 below.

5.2 The personal insurance of the CLIENT, passengers, luggage, or any goods is not subject to the rental Contract and is not covered by the Vehicle insurance.

5.3 In the event that claims are made against the LESSOR as a result of the use of the Vehicle, the CLIENT shall indemnify the LESSOR to the fullest extent permitted by law. The LESSOR is not liable for any damages or losses suffered by the CLIENT or any damages or losses caused by the CLIENT's fault.

5.4 In the event of an accident, theft, or destruction of the Vehicle due to the CLIENT's fault (exclusive or shared), an offense or crime confirmed by the competent authorities, the CLIENT is also liable with the amount retained as a Guarantee.

5.5 The Guarantee will not be returned or will be partially returned in cases explicitly provided in Article 6.4 of the Rental Agreement.

5.6 The CLIENT is fully responsible and must pay all damages (direct and/or indirect), costs, and/or losses incurred if the driver is under the influence of alcohol, drugs, or other illegal substances, if any conditions of this Agreement are not met, and if they fail to present the necessary documents issued by the Police (in case of theft, accident, or any other incident).

5.7 In case of non-return of the Vehicle at the date specified in the Agreement or use of the Vehicle beyond the rental period without prior written approval from the LESSOR, the CLIENT assumes full responsibility (civil, criminal, and contravention), agreeing to pay the rental for the Vehicle until the date of its recovery or return and to cover all the LESSOR's expenses for recovering the Vehicle, including attorney fees and to pay damages in the amount agreed upon by the parties of 5000 Euros plus VAT. The LESSOR will consider non-return of the Vehicle and non-extension of the Rental Agreement equivalent to theft of the Vehicle, a criminal offense punishable according to applicable law by the competent criminal authorities. The expiration of the term provided in this Rental Agreement for the return of the Vehicle also terminates the Vehicle's insurance validity.

5.8 In the case of an offense, the CLIENT is civilly, criminally, and administratively liable. In the event of theft, the CLIENT is obligated to return the Vehicle's keys and the police report certifying the theft.

6. GUARANTEE / ZERO RISK SERVICE

6.1 Upon signing the Rental Agreement, the CLIENT agrees to block a Guarantee amount between 200 Euros and 2,000 Euros. (The Parties have read, understood, and expressly accepted this contractual clause).

6.2 The amount blocked as a Guarantee is determined based on the class (category) of the reserved vehicle, as indicated in the Rental Agreement, with the CLIENT knowing and expressly agreeing to the Guarantee amount before signing the Rental Agreement.

6.3 Transporting animals in the Vehicles will only be carried out if they are placed in transport accessories (covers, special transport cages, protective grilles, bags, etc.). In this case, the CLIENT agrees to an additional Guarantee of 250 Euros and understands that this amount does not coincide with the amount blocked as a Guarantee based on the class (category) of the reserved vehicle (The Parties have read, understood, and expressly accepted this contractual clause).

6.4 The Guarantee will be fully refunded to the CLIENT if:

a) the vehicle is returned without any damages other than those listed in the Delivery/Return section of the Rental Agreement, within a maximum of 72 hours from the return date;

b) in case of damage caused by third parties, the CLIENT presents all necessary supporting documents proving their non-liability (see Section 7 of the Rental Agreement for required documents);

c) the vehicle is returned in suitable condition (e.g., the Vehicle is not excessively dirty; see more details in Article 8.3);

d) the vehicle is returned with the same amount of fuel it had when delivered, as noted in the Rental Agreement or the Delivery/Return section;

e) accessories (e.g., GPS, child seat, snow chains, etc.) provided with the Vehicle at delivery are returned without damage or defects, other than those listed in the Delivery/Return section.

6.5 The Guarantee will be partially refunded in cases where:

a) The Vehicle has damages or defects, scratches, or paint, body, or interior damage (upholstery, dashboard, etc.), bent or cracked rims, defective tires, or any other damages and defects other than those listed in the Delivery/Return section. The damage assessment will be conducted using the international online service EUROTAX, and the LESSOR is obligated to provide the CLIENT with an electronic EUROTAX report extract before deducting the amount from the Guarantee. The CLIENT expressly agrees to this impartial method of damage assessment.

b) The CLIENT does not return the keys, documents, and any other accessories received with the Vehicle at pick-up;

c) The Vehicle is not returned at the agreed time and place (unless the CLIENT informs the LESSOR, and the LESSOR agrees in writing to change the return date and location);

d) The technical condition of the Vehicle at return does not match that at pick-up, or if the gearbox or engine shows damage due to improper use, either visible and acknowledged by the CLIENT or found by evaluating the Vehicle at an authorized service within a maximum of 72 working hours from the return, with the CLIENT having the right to be informed by email/WhatsApp/message or other electronic communication means about the time and place of the evaluation, in which they have the right to participate;

e) The CLIENT did not comply with the above conditions or other obligations stipulated in the Rental Agreement, causing damages to the Vehicle;

f) If the rented Vehicle is returned with damages other than those listed in the Delivery section of the Delivery/Return form, the CLIENT must present at return the Inspection Report, Annex 2 (for the insurance company), and the Repair Authorization (all signed by the Police officer and stamped by the Police station). Otherwise, the entire Guarantee amount will be retained by the LESSOR.

6.6 The Zero Risk Service can be purchased at the rate specified in the Rental Agreement, calculated based on the number of rental days and the class of the reserved vehicle, ranging from 6 Euros/day plus VAT to 500 Euros/day plus VAT, and represents an optional commitment of the CLIENT whereby they:

a) Reduce their financial responsibility to zero in case of damage caused by their own fault or the fault of an unknown perpetrator;

b) Receive a replacement vehicle anywhere in Romania within 24 hours of reporting the incident/accident;

c) Benefit from 24/7 Roadside Assistance in Romania;

d) Reduce the Guarantee amount to zero for Standard class vehicles and to half for Premium class vehicles.

6.7 The Zero Risk Service DOES NOT COVER situations where the CLIENT:

a) Drove under the influence of alcohol, drugs, or any other substances prohibited by law;

b) Failed to stop the Car IMMEDIATELY after an accident/incident, causing further damage;

c) In the event of an accident, did not notify the Police or relevant authorities and did not obtain the official report;

d) Did not notify the LESSOR within 6 hours of the incident and did not complete the self-declaration regarding the circumstances of the accident/incident upon returning the Car;

e) Used the Car for illicit/illegal purposes, such as smuggling, illegal transport of items or goods, etc.;

f) Overloaded the Car, used it for pushing or towing other vehicles, trailers, or objects, or transported more people than the Car's maximum capacity, contrary to the vehicle registration certificate;

g) Drove the Car on unmarked roads on the Official Map of Romania, unpaved or rough roads (forest roads), roads closed to public traffic, in flooded areas, or while crossing watercourses, resulting in damage to the rented Car;

h) Used the Car in competitions, races, or car tests, resulting in damage to the rented Car;

i) Misused the Car (contrary to the manufacturer’s specifications) or destructively used it, resulting in damage to the engine, gearbox, wheels, tires, or interior space of the Car (including but not limited to damage caused by smoking inside the Car, such as burns, stains from various liquids, scratched or stained accessories, damaged/scratched/stained upholstery, etc.). In any of these situations, the CLIENT is obliged to pay for the damage caused but not less than 50 Euros plus VAT upon returning the Car;

j) In case of theft of the Car, if the CLIENT does not return the Car keys to the LESSOR, does not provide proof of theft (official report) issued by the Police, and does not provide a self-declaration regarding the circumstances of the event;

k) Drove outside the borders and territory of Romania without the prior written consent of the LESSOR; This includes clauses 1.4 and 4.3 mentioned above;

l) Allowed the Car to be driven by an unauthorized person as per the Rental Agreement, as evidenced by Official Documents prepared by the competent authorities following an accident/incident, or even if the CLIENT did not explicitly allow an unauthorized person to drive the Car, did not IMMEDIATELY notify the LESSOR and the competent authorities to limit the damage;

m) Fuelled the Car with a fuel other than the one indicated by the manufacturer (noted in the registration certificate) and marked on the inside of the fuel cap, resulting in the CLIENT's obligation to cover the full cost of towing, repair, proper refuelling, loss of use of the Car while it is immobilized in the service center due to the damage caused, and an administrative fee (representing administrative costs such as human resources, time, fuel, taxes, etc., for managing and resolving the situation) based on an estimate and invoice. If the CLIENT has purchased the Zero Risk Service and caused damage to the initially rented Car, upon receiving a replacement Car, they must pay the new cost of the Zero Risk Service, as applicable, for the new Car received, at the rate listed on the website; otherwise, the LESSOR will block a standard Guarantee corresponding to the reserved Car class.

7. ACCIDENTS/INCIDENTS, DAMAGE OR THEFT:

7.1 In the event of an accident/incident or theft/attempted theft proven by an official document issued by the competent authorities, the CLIENT has the following obligations, even if they have purchased the Zero Risk Service:

a) Not to abandon the Car and to comply with the legislation in force regarding leaving the scene of an accident;

b) To take all possible measures to limit the damage caused;

c) To promptly inform the Police within the locality where the accident/incident occurred for the purpose of recording the accident/incident and preparing legal forms;

d) To notify the LESSOR about any accident/incident, fire, theft, or attempted theft, even if the damage is only partial, at the NON-STOP assistance number 0040740976594, within 6 hours of the accident/incident;

e) To obtain from the Police the official report, Annex 2 (for the insurance company), and the Repair Authorization (all signed by the Police officer and stamped by the Police station);

f) To hand over the Car keys to the LESSOR, along with the documents mentioned above (previous point);

g) To submit to the LESSOR, upon returning the Car, the Accident/Incident Report (found in the Car's glove compartment) completed accurately regarding the circumstances of the accident/incident with the rented Car.

8. FEES/PENALTIES:

8.1 The first hour of delay beyond the return time is free of charge. A delay of more than 2 hours is penalized with the equivalent of a new rental day, plus the cost of additional services, at the rates specified in the Rental Agreement.

8.2 The rental price and the Guarantee are provided to the CLIENT in the Rental Agreement and must be paid in advance upon Car Delivery. The Guarantee collected at the time of rental cannot, under any circumstances, be used to extend the rental period. If the CLIENT wishes to extend the rental period, they must obtain the LESSOR's prior written approval and pay in advance for any extension of the Rental Agreement. If the CLIENT does not pay the invoice on the issue date, they will pay a penalty of 0.5% of the invoice amount for each day of delay. The amount of penalties may exceed the principal debt. The provisions of Article 5.7 above are also fully applicable.

8.3 If the Car is returned before the rental period expires, the amounts paid in advance are not refundable. The LESSOR will offer the CLIENT, for loyalty purposes, a voucher equivalent to the unused value, which can be used within 12 months of its issuance.

8.4 Parking fees, special road taxes, fines, or any other fees are entirely borne by the CLIENT.

8.5 Fuel is not included in the rental price. The CLIENT will return the Car with the same amount of fuel as delivered, as shown in the Delivery/Return section of the Rental Agreement; otherwise, they will pay for the missing fuel plus a fixed refuelling fee of 20 Euros plus VAT. (The Parties have read, understood, and expressly accepted this contractual clause).

8.6 Returning the car in an excessively dirty state will incur a fee of 100 Euros plus VAT. (The Parties have read, understood, and expressly accepted this contractual clause). The term "excessively dirty" means the car requires detailed interior cleaning beyond the standard washing procedure. Examples: stained upholstery, mud traces on the dashboard, seats, or bench, perishable remains left in the car other than in a garbage bag, etc. Also, if the exterior is so dirty that the car cannot be inspected for possible damages/scratches, a washing fee of 12 Euros plus VAT will be charged. (The Parties have read, understood, and expressly accepted this contractual clause). Smoking is strictly prohibited in all rented cars. If the car is returned with evidence of smoking inside, the CLIENT will pay a penalty of 100 Euros plus VAT to the LESSOR. (The Parties have read, understood, and expressly accepted this contractual clause).

If the car has caught fire or shows burn marks, even partial, inside due to smoking, the CLIENT is fully responsible for the damage caused, even if they purchased the No-Risk Service. The CLIENT will pay all damages evidenced in the repair invoice issued by an authorized service, the administrative fee (representing administrative costs such as human resources, time, fuel, taxes, etc. for managing and resolving the situation), and the immobilization period. Car insurance DOES NOT COVER damages caused by smoking. (The Parties have read, understood, and expressly accepted this contractual clause).

8.7 Other fees or penalties: Loss of keys = 150 Euros plus VAT; Loss of documents = 100 Euros plus VAT; Loss of accessories = 70 Euros plus VAT; Refusal to fill out the accident/incident declaration (including if the No-Risk Service was purchased) = 150 Euros plus VAT. If the car is not returned on the date and location specified in the Rental Contract, the CLIENT will fully bear the car recovery costs. A recovery fee of 150 Euros plus VAT will be added. (The Parties have read, understood, and expressly accepted this contractual clause).

EXPRESS AND UNEQUIVOCAL AGREEMENT FOR SUBSEQUENT CARD DEBIT

The LESSOR reserves the right to subsequently charge the CLIENT's credit card for penalties, fees, damages to the car, fuel shortages, fines, unpaid charges, the period during which the car is immobilized in service due to damage caused (calculated by multiplying the number of immobilized days by the daily rate paid in the initial reservation) plus a fixed administrative fee of 50 Euros plus VAT (representing administrative costs such as human resources, time, fuel, taxes, etc. for managing and resolving the situation). The CLIENT also agrees that the LESSOR may subsequently charge the CLIENT's credit card within 6 months from the Rental Contract signing for all amounts specified in the Rental Contract and due by the CLIENT in strict accordance with the contractual clauses.

9. JURISDICTION/VALIDITY:

9.1 Any dispute arising during the execution of the Rental Contract that cannot be resolved amicably will be settled by the competent courts in the jurisdiction of Sibiu Court or Sibiu Tribunal, depending on the material competence, as the first instance.

9.2 The CLIENT agrees that this Rental Contract is governed by the laws in force in Romania and any legal proceedings will be conducted in Romania.

10. FORCE MAJEURE AND FORTUITOUS EVENT

10.1 Force majeure cases must be notified by the affected Party to the other Party within 3 working days from their occurrence. Force majeure events are those unforeseen and insurmountable events, independent of the fault of the Party invoking them, making it impossible to perform this Party's obligations, such as pandemics, natural disasters, state of war, revolution, embargo, acts of public authorities, etc. Proof of force majeure is provided by a certificate of force majeure issued by the competent authorities.

10.2 If the force majeure lasts more than 20 working days, either Party has the right to request termination of the Rental Contract without the other Party being able to object, waiving further performance. In this case, neither Party has the right to claim damages, but must fulfil all obligations until the force majeure event occurs.

10.3 A fortuitous event is understood as a circumstance originating from the CLIENT's field of activity or an external circumstance, not extraordinary, foreseeable, and avoidable with the diligence and care of an ordinary person.

11. MISCELLANEOUS

11.1 If any provision of this Contract is found by a court to be unenforceable or void, such unenforceability or voidness will not affect the other provisions of the Contract, which will remain in force.

11.2 By signing this Contract, the Parties confirm express acceptance of all the provisions of this contract, including the terms and conditions, confirming they have been communicated and read, especially those referring to penalties in the mentioned amounts, this agreement being equivalent to the express acceptance by the Parties, provided by art. 1203 of the Civil Code, of all contractual clauses.

12. INFORMATION NOTE REGARDING THE PROCESSING OF PERSONAL DATA

12.1 The LESSOR, TO & CO TRAVEL SRL, with headquarters in Sibiu, Str. Noua, no. 14, CUI RO37292702, registration number in the ORC J32/407/2017 ("Operator") processes personal data in compliance with European and national data protection legislation, including Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016 regarding the protection of individuals with regard to the processing of personal data and the free movement of such data, and repealing Directive 95/46 / EC ("General Data Protection Regulation" or "GDPR").

12.2 For the conclusion and execution of this Contract, for billing the services provided by the LESSOR and their payment, for resolving requests, complaints or for fulfilling its legal obligations, the LESSOR will process your relevant personal data such as:

a) Contact and identification data: name, surname, series and number of identity card/passport, nationality, CNP, series and number of driving license, validity of driving license, address, email address, phone number;

b) Information regarding the bank account, credit/debit card held;

c) Location data provided by the GPS system;

d) Information regarding the rental: delivery location, return location, rental duration;

e) Information regarding additional drivers, if applicable;

f) Information contained in documents or any other material containing personal data that you provide for the execution of this Contract;

g) Data regarding your correspondence with the Operator;

h) Health data (e.g., in case of an accident).

12.3 We may also collect information from you through various means, including but not limited to phone calls, contacts with the customer service department, websites, and other sources, including business partners and third-party service providers.

12.4 If you provide the Operator with any personal data belonging to or relating to another individual who is not a party to this contract, you assume that you have informed and obtained the express consent for the disclosure of such data to the Operator.

12.5 Thus, personal data processing operations will be carried out only if: processing is necessary for the conclusion or execution of a contract, for the fulfilment of a legal obligation of the Operator, based on your express and freely given consent if applicable, for the legitimate interests of the Operator or a third party;

12.6 The Operator will process your data for:

a) Managing any request from you;

b) Conducting the contractual relationship;

c) Complying with the Operator's legal obligations (e.g., reporting obligations to tax authorities);

d) Managing any requests from authorities;

12.7 The Operator may communicate your personal data to third parties such as:

a) Consultants, experts, or external partners of the Operator providing assistance (e.g., external lawyers);

b) Public authorities, courts, or arbitration bodies;

c) Service providers: the Operator may contract service providers, agents, or contractors to assist in providing its services.

12.8 Except as provided by law, you have the following rights:

a) The right of access, meaning the right to obtain confirmation from the Operator that your personal data is being processed, as well as access to it and information about how it is processed;

b) The right to rectification, which refers to correcting without undue delay any inaccurate personal data and/or completing incomplete data;

c) The right to erasure ("the right to be forgotten"), meaning the right to delete, without undue delay, personal data collected when these data are no longer necessary for the purposes for which they were collected and there is no other legal basis for processing, data were collected illegally, or data must be erased to comply with a legal obligation;

d) The right to restrict processing, which applies if (i) you contest the accuracy of the personal data, (ii) processing is illegal and you oppose the erasure of personal data, requesting instead the restriction of their use, (iii) the Operator no longer needs your personal data but you require it for establishing, exercising, or defending a legal claim, (iv) you have objected to processing for the period necessary to verify whether the legitimate interests of the Operator prevail over your rights;

e) The right to object to processing, unless the Operator demonstrates legitimate grounds for processing that override your interests, rights, and freedoms, or for establishing, exercising, or defending a legal claim;

f) The right to data portability, meaning your right to receive the personal data you have provided for the indicated purposes in a structured, commonly used, and machine-readable format, as well as the right to transmit these data to another controller;

g) The right to lodge a complaint with the National Authority for the Supervision of Personal Data Processing (ANSPDCP) at its headquarters at B-dul G-ral Gheorghe Magheru nr. 28-30, sector 1, Bucharest, postal code 0103336, email: anspdcp@dataprotection.ro;

h) The right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly affects you, except where such processing is necessary or permitted by law. The Lessor is obliged to respond to the Client's request in writing within 5 working days.

12.9 These rights can be exercised by submitting a written request:

a) By postal services, to the following address: Strada Noua, no. 14, Sibiu;

b) By email, to: office@toandcotravel.com.

12.10 Your data will be processed for the entire duration of the contractual relationship and for a reasonable period after its conclusion, to comply with the Operator's legal obligations or protect its legitimate interests.

12.11 The Operator will retain personal data as long as necessary to fulfil the purpose of processing such data. The Operator will make all reasonable efforts to protect your personal data in its possession or control by establishing reasonable security measures to prevent unauthorized access, collection, use, disclosure, copying, modification, or deletion, as well as other similar risks.

12.12 For more details regarding these rights and how to exercise them, please refer to our Privacy Policy available on our website.